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ORDER AND SHIP EARLY!  Orders may require longer lead times due to post-pandemic shipping and industry-wide supply chain challenges.

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call customer service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Once decorated, shipment to the customer can take longer too
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with customer service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.

Your Guide to Special Order

05/12/2021 branding_basics

Special times call for special orders. Discover how our expert team can source and customize the perfect branding solutions for brands of all sizes.  


Can’t find what you're looking for? Searching for something extra special or specific? When it comes to branding merchandise, the sky’s the limit. At Staples Promotional Products, our industry experts are excited to work with you to personally turn your dreams into reality with sourcing and customization capabilities.  


No matter how big or small the specification or request, we work with you to achieve and exceed all your expectations. We have thousands of products that are available for customization and even more we can source for brands of all sizes.  


Discover how easy and beneficial customization can be for your brand and learn more about our special order services and capabilities at Staples Promotional Products. 


Special Order Success 


Your brand deserves the best. Having the perfect branded merchandise tells the story of your brand and can be a driving force when developing or re-establishing a business's image. Whether hosting an event, launching a product or any other special circumstance, we work with you to ensure we deliver promo that performs and exceeds expectations. 


At Staples Promotional Products, we take the concept of our customer’s events, projects and more to bring their specific vision to life and partner with them to ensure that it is delivered to their expectations. Thanks to our special order team, we work with you to source, organize and customize every specification to ensure we deliver exactly what you’re looking for. 


Custom Orders 


We provide brands of all sizes with a personalized touch you won’t get anywhere else. With over 65 years of experience and around 150 account representatives in various industries, our experts are happy to help you with all of your special-order needs.   


From beginning to end, we follow every step to ensure an easy and seamless process. No matter how specific the request, our experts can help your brand with product sourcing, style, color, extended sizes, creative printing techniques, pricing, kitting, large and small order quantity orders, custom packaging and so much more. 


For more ideas and inspiration on how your brand can use our special order capabilities, make sure to check out our get ideas section for styles, trends, blogs and idea books. 


To get in contact with one of our experts, please use our live on-site chat feature, call us at 1.800.491.3003 or email us at so our custom order team can help you find the perfect solution for your needs.